About the CricInfo Plus Service.

• Why CricInfo Plus?
  
  Results of a recent survey we conducted on the site show that the single most important issue for users was the speed of access to CricInfo.com, especially during matches. Survey respondents told us that they wanted faster access to the site and that they would be prepared to pay a nominal annual subscription fee to ensure faster access.

  We've listened. We have come up with CricInfo Plus - a new subscription service that will offer all the CricInfo content you know and love at faster speeds.

  
  
• What is CricInfo Plus?
  
  Since 1993 CricInfo has provided you with comprehensive coverage of cricket from all over the world. We believe we have delivered a top quality service. And it’s cost you nothing.

  Today CricInfo is the busiest single sport website in the world and our biggest challenge has been to keep pace with the growth of our user base and increasing usage of the site. Invariably we deliver over 10 million page views on match days, and serve up to 20 million page views on peak days. As a result, on busy match days, our site often seems to be slow for many users.

  We are constantly trying to improve speed and efficiency in those areas where we can make a difference. Some, such as the quality of the connection between you and your Internet Service Provider, or your Internet Service Provider and our servers, are beyond CricInfo’s control. But we have added multiple servers based in 8 countries and we are continually refining and improving these servers.

  However the more servers we add and the faster our servers run, the more you like to use them. And it seems that many of you just can't get enough of the site when the big matches are on and the site appears to be slow. Most of you may have experienced this probem on major news sites when a big story is breaking. It happens at CricInfo every big match day.

  We have come to the conclusion that the only way to provide users with assured priority, fast access to CricInfo at all times is to set up a service which provides dedicated servers for users who want assured prioirty, fast access and charge a nominal annual subscription fee to cover the costs of setting up and maintaining those servers. We call this service CricInfo Plus.

  
  

• How much does CricInfo Plus cost?
  
  CricInfo Plus costs just US$ 12.00 per year. That’s less than less than 5 cents per day for assured priority, fast access to the site. The first seven days are free and you may cancel your subscription within 7 days of signing up and we will refund your fee, less an administration fee of US$ 1.00.

  We offer two different subscription options and you can choose the option best suited for you.

  • Annual Plan - US$ 12.00 per year
  • Two Year Plan - US$ 20.00 for two years (discount of 16% over the annual plan)
  
  
  
  
• Can I still access CricInfo for free?
  
  We would like to assure our users that this is not the end of free access to CricInfo.

  We realise that for many users around the world CricInfo is the only source for up to date cricket coverage. To use a cricketing analogy, spectators have always had the choice of watching a cricket match at the ground from the best seats or the cheaper seats. The experience in the cheaper seats may not be as good but you still get to watch the same game.

  We will continue to provide those users who are unwilling or unable to pay the nominal subscription fee for CricInfo Plus with free access to CricInfo. We will continue to maintain and operate free-to-access servers and we will continue to improve them.

  
  
• How do I access CricInfo Plus?
  To access CricInfo Plus,
  • If you have already subscribed to CricInfo Plus, you can go to http://register.cricinfo.com/plus/
    and login through the login window at the top of the page.

  • If you have not subscribed yet,
    
    1. If you do not have a CricInfo username yet or have forgotten yours, don't worry.
       Click here to get yourself a new username and subscribe to CricInfo Plus.

    2. If you already have a CricInfo username, you can use your existing username and subscribe by
       clicking here to go through the subscription process and pay online using your credit or debit card.
  
  
  
  
• Where can I find the latest version of your Subscriber Agreement?
  
  • The Subscriber Agreement for CricInfo Plus is available here.
  
  

• Can I pay using a credit or debit card?
  
  • Yes. We accept all Visa and MasterCard credit cards, American Express and Diners Club and some Visa affiliated debit cards.

• I'm nervous about providing my credit card information over the Internet. How secure is it?
  
  • All credit card transaction information is sent from your browser to our servers or those of our payment gateway provider Netbanx via a securely encrypted connection and stored in an encrypted form.

• How will I know that you have received my payment?
  
  • You will receive an automated e-mail from our Customer Support Team as soon as we receive your payment

• Can I purchase a CricInfo Plus subscription by check or money order?
  
  • No, we do not accept checks or money orders at present

• Can I purchase a CricInfo Plus subscription with cash?
  
  • We cannot accept cash because of many safety concerns, foremost among them the Postal Service's recommendation that you never send cash in the mail.

• If I live outside of the USA, will I be charged a different subscription amount?
  
  • No, the subscription fee is the same for all our users and you will be billed the equivalent of US$ 12.00, in UK pounds, at the prevailing exchange rate.

• I live outside the USA - how can I purchase a CricInfo Plus subscription?
  
  • You can use a credit or debit card to purchase a subscription. You will need to ensure that you can be billed in UK Pounds on your credit card.

• Do you offer a monthly subscription option?
  
  • No we do not offer a monthly subscription option. Currently, our subscription options are available on an annual and two year basis only.

Renewals and cancellations

• How do renewals work?
  
  • For all memberships, CricInfo will automatically renew and charge your account upon the anniversary of your enrolment. However, you may "opt out" of this automatic renewal at any time prior to the end of the applicable billing period (every year or every other year), by giving CricInfo notice by e-mail to help@plus.cricinfo.com that you do not wish to renew your account. Upon receipt of such notification from you CricInfo will cancel your account when your existing subscription expires.

• What is your cancellation policy?
  
  If you have a problem with the CricInfo Plus service, please let us know by sending e-mail to our help team at help@plus.cricinfo.com and we will do our best to resolve the problem for you. If you are a new subscriber are still not satisfied with our service, you may cancel your subscription within 7 days of signing up and we will refund your fee, less an administration fee of US$ 1.00.

• How do I sign-up for CricInfo Plus?
  
  • You can sign-up for CricInfo Plus by following these instructions.

Using CricInfo Plus

• How do I log in?
  
  • Once you have subscribed to CricInfo Plus, you set your browser to view the page http://register.cricinfo.com/plus and type in your username and password in the login window at the top of the page. You will then automatically be directed to CricInfo's Home Page on one of the exclusive CricInfo Plus servers.

• How do I log out?
  
  • Normally, as a CricInfo Plus subscriber you'll just stay logged in once you subscribe. But perhaps you use your subscription at a public Net connection in a library or cafe, or you have some other reason that you'd like to log out. You can always log out by clicking on the Logout link on the foot of all pages.

• I am a subscriber. I logged in, but am still not able to access the content. Why?
  
  • First, make sure you haven't turned "cookies" off in your browser. Then, make sure you're visiting CricInfo Plus directly at the following URL -- plus.cricInfo.com -- and not any other address. If you still have trouble, e-mail us at help@plus.cricinfo.com, and let us know what kind of browser and what operating system you use.

• Can I use my subscription from more than one computer - say, at work and at home?
  
  • Yes. Just use the same username and password on your browser at each location where you wish to use your subscription.
  • You can access CricInfo Plus from only one computer at the same time. Multiple concurrent logins from different computers will not work. If you or someone else attempts to login using your username and password when you are logged in, you will automatically be logged out and informed that someone else has attempted to log in using your username and password. If you haven't authorised anyone else to login using your username, please inform us immediately so we can disable your username and password and provide you with a new username and password
  • To protect CricInfo from abuse of accounts, if our servers detect that the same subscription is being used from an unreasonable number of discrete locations (IP addresses) we reserve the right to cancel it.

• May I save my username and password so I don't need to enter them each time?
  
  • As long as cookies are enabled on your browser the CricInfo Plus site will automatically recognize your username without you having to enter it, but will prompt you for your password. Most Microsoft Internet Explorer and Netscape Navigator browsers do this automatically, so you probably won't have to worry about cookies unless you've disabled them. If you deleted your cookie file for any reason, just log in again by typing your username and password.

• I notice that your site uses cookie technology. What does this mean?
  
  • CricInfo Plus depends on special files called "cookies" so that our servers can recognize you as a CricInfo Plus subscriber and direct you to exclusive servers. A cookie is a small amount of data that is sent to your browser from a Web server and stored on your computer's hard drive. If you have disabled cookies on your browser at any time in the past you'll need to enable them in order to access CricInfo Plus on exclusive servers reserved for CricInfo Plus subscribers.
  • We will not share cookie data with any third parties.

• I received an error message. What do I do?
  
  • Please contact us immediately at help@plus.cricinfo.com with details of the error message you received and our customer service team will respond to you.

Username, Password and My Account

• What are the restrictions on choosing my user name and password?
  
  • You can choose any combination of text characters and numbers. Both usernames and passwords are case sensitive, and should not contain any spaces. If the username you choose has already been chosen by someone else you will be prompted to choose a different username.

• I have already registered with CricInfo previously. Can I use my current CricInfo username and password for CricInfo Plus?
  
  • Yes, if you are already a registered CricInfo user, you can continue to use the same username and password to access CricInfo Plus after signing up. When you sign-up you will be prompted to choose this option if you are already a registered CricInfo user.

• I’ve forgotten or lost my password. What do I do?
  
  • You can go to our Forgot Password page and inform us of your username and we will e-mail your password to you at the e-mail address with which you first registered. If that doesn't work you can e-mail us at help@plus.cricinfo.com and our customer service team will assist you.

• What if I made a mistake during the subscription process?
  
  • You can return to the My Account page which will be found at the foot of all pages and alter your subscription information.

  • How can I change my password?
    
    • You can change your password by clicking on the My Account link which will be found at the foot of all pages.

  • How can I change my e-mail address?
    
    • You can change your e-mail address by clicking on the My Account link which will be found at the foot of all pages.

  • How do I edit my account information to bring it up to date?
    
    • You can edit your account information to bring it up to date by clicking on the My Account link which will be found at the foot of all pages.

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